Luckily, I had another paddle to send to my buyer. She received it today and left positive feedback. Unfortunately, she has not closed the case.
|cheap auction that gave me a defect|
Even though the buyer is happy, this case still counts as a defect against me. These defects can add up quickly and I don't think it is fair for Ebay to count it against you if you worked with your buyer and they are happy. Right now, I am at 4 defects because of Item Not as Described cases. Two are the result of one buyer claiming the art work I sent them was not a water color. I refunded half their purchase price and they left positive feedback. The other defect was for a flour container that the post office carelessly broke. Again, I refunded the buyer and they left positive feedback.
I decided I need to be more proactive in preventing these cases. I went to Vistaprint and created these stickers to put on the outside of my packages. If buyers are not going to read my business card and follow my instructions, hopefully they will see this sticker and contact me by choosing other. I'm a good seller and will take care of my buyer and I feel there is no reason at all for cases to be opened.
Do you feel Ebay's defect system is unfair? What proactive measures are you taking to prevent defects?