I got my second negative today. My last one was 3 years ago so I have been pretty lucky. It was for this brand new pair of LUK EES slippers.
These were purchased almost a month ago. Instead of messaging me and asking what I could do for her, she left a big fat negative with this comment: "had them for a week and the back on both slippers riped out... sew them up riped." First of all, it's ripped. I really wish people would learn to spell.
Does this buyer think I have a sweat shop in my basement that I'm making these slippers in? How is it my fault her big fat feet ripped them out? Was she wearing them outside? They are clearly for inside use only.
I called Ebay and the first rep I talked to said the feedback was in a gray area because how was I to know they would rip out in a week? They arrived in new condition and on time. He transferred me to another department where I was told to work it out with the buyer.
Had she messaged me before leaving a negative feedback, I would have refunded her money. But waiting almost a month to complain through feedback, yeah I'm not working with you.
Ebay should make it mandatory that you communicate with the seller before being able to leave a negative. It isn't fair to have to work out the problem once the damage to your account has already been made. I replied to the feedback and that is all I'm going to do for this buyer. Hopefully, my response will encourage future buyers to communicate with me first as I'm a honest seller and am willing to help if I can.
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