Thursday, May 3, 2012

Item Not As Described

How can 4 little words leave such a pit in your stomach? I hate opening up these messages from my buyers and yesterday, I received 2 such messages. Although the first one was kind enough to use other as the subject and not item not as described.

The first item was broken in transit. I had mailed two owl music boxes to Australia to two separate buyers last month. The first one arrived safely. The second one did not. The owls were broken from their stand. I wrapped it identical to the first so I don't understand what happened. Why can't the post office be more careful?

Luckily, I had it insured through Shipsavers and am working with my buyer to fill out the claim. She seems to be a little confused by the process but that would be my fault. I thought I was being helpful by filling out some of the form. Hopefully, she can figure it out and we can get this done.

The second item, I thought I insured. I'm usually good about insuring breakables but somehow this one was forgotten. It was $18.99 which I have already refunded. I assumed it broke in transit but when I looked at my listing, I could see the ear of the small owl was missing. I'm not sure how I missed that.

I hope I don't see any more of these messages this week.


  1. My stomach drops everytime I get an message from someone on eBay. Most of the time they aren't bad messages but I still fear the worst. I hope you don't get anymore of those messages.

  2. I am the same way when I get customer inquiry emails from Amazon.

  3. It must be going around. I've actually two in the past week, which is unusual. Sucks.